Delivery Policy

Effective date: 1st of September 2026

1. Where we deliver

We deliver across Cairo and Giza.

Don't see your area at checkout? Message us on WhatsApp — we're expanding coverage and may be able to help.

2. Delivery windows

Deliveries run in a single evening window, 5:00 PM – 11:00 PM. Available delivery dates vary and are shown at checkout — you'll pick from what's actually available when you order, and we'll do everything we can to deliver within the window.

3. Lead time

We don't offer same-day delivery — no matter what time you place your order, the earliest delivery date you'll see at checkout is always the next available day, giving our kitchen time to prepare fresh ingredients. There are no blackout dates or public holidays without delivery at this time.

4. Delivery fee

Delivery is free on every order, with no minimum spend.

5. When your order arrives

Please have someone available to receive your delivery during your chosen window. On arrival: refrigerate or freeze any chilled/frozen ingredients right away, follow the storage guidance printed on each ingredient and recipe card, and check your order against the packing list — if anything's missing or looks off, contact us straight away.

6. If we can't deliver

If nobody is available to receive the order during the chosen window, our delivery team will try to contact you by phone. If we can't reach you or reschedule on the spot, we'll follow up to arrange redelivery, which may involve an additional delivery attempt at a mutually convenient time.

7. Track your order

Once your order is placed, check its status anytime at cociniro.com/order-status using your order number and checkout email, or message us directly on WhatsApp.

8. Contact us

Delivery questions? Email hello@cociniro.com or WhatsApp +20 103 250 8496.